Terms & Conditions — Titan Couriers ← Back to Titan Couriers

Terms & Conditions

Last updated: April 15, 2026

Please read these Terms and Conditions (“Terms”) carefully before using the Titan Couriers platform, which includes the Titan Couriers desktop application, the Titan Couriers mobile application, and any related services (collectively, the “Service”), operated by Titan Couriers Ltd (“we”, “our”, or “us”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account, subscribing to a plan, or otherwise using any part of the Service, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and accept these Terms and our Privacy Policy in full.

2. Description of Service

Titan Couriers provides:

Subscription Plans: Access to the Service is provided on a subscription basis (Starter, Business, Enterprise) with pricing as published on our website.

3. Account Registration

You must provide accurate and complete information when creating your account.
You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately at support@titancouriers.com if you believe your account has been compromised.
You are responsible for all activity that occurs under your account.
One account per person or business entity. You may not share login credentials across multiple organisations unless you have purchased the appropriate number of seats.

Titan Couriers Desktop Platform: A web-based CRM and operations management dashboard for courier companies and independent drivers to manage shipments, drivers, customers, and analytics.

4. Subscription, Billing & Payment

Free Trial: New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial, you must select a paid plan to continue using the Service.
Billing Cycle: Subscriptions are billed monthly or annually in advance, depending on the billing period you select.
Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
Price Changes: We will give you at least 30 days’ notice before changing subscription prices. Continued use after the effective date constitutes acceptance of the new pricing.
Refunds: Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access until the end of that billing period.
Failed Payments: If a payment fails, we will notify you and attempt to re-process the payment. Accounts with failed payments may be suspended after a grace period of 7 days.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable law or regulation
Transport or facilitate the transport of illegal goods or materials
Harass, threaten, or harm any person
Impersonate any individual or entity
Attempt to gain unauthorised access to any part of the Service or its infrastructure
Reverse engineer, decompile, or disassemble any part of the Service
Scrape, crawl, or extract data from the Service using automated tools without written permission
Upload or transmit malicious code, viruses, or any software designed to interfere with the Service
Resell or sublicense access to the Service without our express written consent

We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated this Acceptable Use policy.

6. Driver and Courier Responsibilities

If you use the Service as a driver or courier, you additionally agree that:

You hold a valid driving licence appropriate for the vehicle you operate.
Your vehicle is insured for the purposes of carrying goods for hire and reward.
You will handle all packages with reasonable care and in compliance with applicable transport regulations.
You will accurately record delivery status, proof of delivery, and any exceptions within the Service.
You are an independent contractor, not an employee of Titan Couriers Ltd, unless otherwise agreed in writing.
You are solely responsible for your tax obligations arising from your use of the Service.

7. Proof of Delivery & Data Accuracy

Proof of delivery data (photos, signatures, GPS coordinates) you capture via the Service is your responsibility to ensure is accurate and complete.
We store this data securely and link it to the relevant order record as a convenience. We do not independently verify the accuracy of proof of delivery data.
In the event of a delivery dispute, the data captured in the Service may be used as evidence, but we make no guarantees as to its legal admissibility in any jurisdiction.

8. Intellectual Property

The Service, including all software, design, text, graphics, logos, and content, is owned by Titan Couriers Ltd and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to use the Service solely for your internal business operations during your active subscription period.
You retain ownership of all data you input into the Service (customer records, shipment data, etc.). We do not claim ownership of your business data.
You grant us a limited licence to process and store your data solely for the purpose of providing the Service to you.

9. Data & Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our privacy practices as described in that policy.

10. Third-Party Services

The Service integrates with third-party providers including:

Amazon Web Services (AWS): Cloud infrastructure, authentication, and database services.
Google Maps Platform: Mapping, geocoding, and route planning. Subject to Google’s Terms of Service.
Payment Providers: Payment processing is handled by our PCI-DSS compliant payment partners.

We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of third-party services is subject to their own terms and privacy policies.

11. Availability & Uptime

We aim to maintain 99.4% uptime for the Service. However, we do not guarantee uninterrupted availability. Scheduled maintenance windows will be communicated in advance where possible. We are not liable for any losses arising from temporary unavailability of the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided “as is” without warranties of any kind, express or implied.
We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost data, or business interruption.
Our total liability to you for any claim arising from these Terms or the Service shall not exceed the total subscription fees you paid to us in the 12 months preceding the claim.
We are not liable for any losses arising from failed deliveries, lost or damaged packages, or disputes between couriers and their customers. The Service is a software management tool — we are not a party to any delivery contract between you and your customers.

13. Indemnification

You agree to indemnify, defend, and hold harmless Titan Couriers Ltd and its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

By You: You may cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.
By Us: We may suspend or terminate your account at any time if you breach these Terms, with or without notice depending on the severity of the breach.
Effect of Termination: Upon termination, your right to access the Service ceases. We will retain your data for 90 days post-termination, after which it may be permanently deleted. You may request a data export before termination.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection law in your jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

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